Do you have a paper catalog? No, we do not produce a paper catalog. It's just too expensive and can quickly become outdated. We do try our best to have all in-stock products displayed on our website for your convenience. If you have a product suggestion, feel free to contact us by sending an email to customerservice@qgiftsonline.com. Back to Top
How do I place an order? Make a selection from the various departments on the left side of your screen. Browse our items in each department. When you find an item you would like to purchase, simply make your selection by entering the appropriate quantity and clicking on the "Add to Cart" button. You can then either continue shopping or checkout. Once in your shopping cart, enter your shipping and payment information and our automated online, real time software will handle the rest. A receipt itemizing your purchase will be generated. You can print this receipt for your records. You will also receive an email confirmation of your order. Back to Top
I saw this really great item somewhere else, but I can't find it on your site. Can you help me locate it? We try to keep current on products offered to and by our community, and if possible, we assist you in locating the product that you are looking for. Please send an email to customerservice@qgiftsonline.com with as much information as possible, and we'll see what we can do to assist you.. Back to Top
Do you sell your customer list to third parties? Absolutely Not! We value our customers and want to build our roster of satisfied, repeat customers. Therefore, we never sell or share the names, addresses, or email addresses of our customers. Back to Top
I would like to order but is my credit card information safe? All orders are processed using Paypal Verisign payment services. We know that critical concern for any electronic commerce is the secure transmission of data. To protect our customer data during transmission, Paypal VeriSign uses the latest SSL (Secure Socket Layer) encryption technology that securely passes transaction data to the VeriSign gateway. Back to Top
I do not have a credit card or do not wish to use a credit card. Can I still place an order? YES! You can choose the PayPal Payment Option and have the payment taken directly out of your checking or savings account. Back to Top
How long will it take for my order to arrive? Orders usually ship within 24 to 48 hours, provided the item is in stock. Standard shipping is U.S. Postal Service Priority Mail. Our orders are shipped from Dayton, Ohio, USA, and take 2-3 business days for an address within the continental United States. Obviously, we cannot be responsible for shipping delays caused by the U.S. Postal Service or another delivery service. However, we will work with you to try and ensure that all shipments are received on time.
Expedited or Rush shipping is available at an additional cost, using either FedEx 2nd Day Air or USPS Express Mail. Fedex 2day shipments are available Mon-Fri and Express Mail is available for delivery Mon-Sat.
You will receive an email notification within 24 hours of your order being shipped, notifying you that it is on its way. If there is any change in the status of your order we will notify you via email. Back to Top
What if I am unhappy with my order once it arrives? We stand behind all of our products and strive for 100% customer satisfaction. However, in order to remain competitive, we will only accept undamaged products in the original packaging for exchange or store credit only. Please request a return authorization within 30 days of receipt of merchandise by sending an email to customerservice@qgiftsonline.com. No returns will be accepted without prior authorization! All returns are subject to a 10% Restocking Fee. Adult merchandise is NOT returnable! Refund will be issued on Merchandise Only (Shipping & Handling Fees are not refundable) and to the original method of payment after the merchandise has been received and its condition verified. Back to Top
How long have you been in business? We have been in business since 1993. We launched our presence on the Web in September 2000 and have satisfied customers all over the world. Please visit our retail store page for more details on our history. Back to Top
Do you have a retail store front? Yes. We have physical store located in Dayton, Ohio. Our store is a more than 2,200 square feet store located at 1904 N. Main Street. Please visit our retail store page for more information and hours. Back to Top
